Hardship Documents
Policy
$349.00
A Financial Hardship Policy covering how you identify, assess and respond to customers experiencing hardship — aligned to the National Credit Code, RG 271 and the AFCA Approach to Financial Difficulty.
See a sample →Standard Operating Procedures
$169.00
A step-by-step Standard Operating Procedure for staff handling a hardship notice, from first contact through to closure — a worked example built for a typical small-to-mid-size credit licensee or collections team.
See a sample →Correspondence Template Pack
$199.00
A pack of ready-to-adapt hardship correspondence templates — acknowledgement, outcome, extension and decline letters — to match your systems and tone.
See a sample →Statement of Financial Position
$99.00
A customer-facing income, expenses, assets and liabilities form used to properly assess a hardship application.
See a sample →